Wwwbarzzers.com -

| Channel | Availability | Typical Response Time | |---------|--------------|-----------------------| | | 24/7 | < 2 min | | Support Ticket | Business hours (9 am‑6 pm EST) | < 24 h | | Phone | Mon‑Fri 9 am‑5 pm EST | Immediate (when staffed) | | Help Center | Always | — (self‑service) |

| Area | Requirement | |------|-------------| | | Page load < 2 s on 3G; API latency < 200 ms for search queries. | | Scalability | Stateless services behind a load balancer; horizontal scaling for search nodes and recommendation workers. | | Security | HTTPS everywhere, CSRF tokens, rate limiting (e.g., 100 requests/second per IP). | | Privacy | GDPR‑compliant data handling; easy “Delete My Data” option. | | Accessibility | WCAG 2.1 AA compliance (ARIA labels, keyboard navigation). | | Localization | All UI strings externalized; ready for English + up to 5 additional languages. | | Testing | Unit tests ≥ 80 % coverage, integration tests for API contracts, end‑to‑end UI tests (Cypress or Playwright). | wwwbarzzers.com