"Cuando reaccionas, el evento te controla. Cuando respondes, tú tienes el control".
This is a crucial concept in the book. It involves "leaping" into the other person's perspective. Instead of fighting their anger, you acknowledge it and use it to guide them toward your goal. You validate their feelings without necessarily agreeing with their facts. judo verbal libro pdf gratis better
Sitios como Shortform y SoBrief ofrecen versiones en PDF de los puntos clave y guías rápidas de 1 página. "Cuando reaccionas, el evento te controla