Some Benss readers are not Windows Hello compatible. If the option is grayed out, your device may only work with proprietary software like Benss Attendance Manager.

Right-click the Start button > Device Manager > Right-click the Biometric Devices entry > Update Driver . Troubleshooting Common Issues Device Not Detected If your computer doesn't see the reader: Try a different USB port (avoid USB hubs if possible).

The new driver reset calibration data. Fix: Re-enroll your fingerprints via Settings > Accounts > Sign-in options > Windows Hello Fingerprint.

If your device isn't being recognized after plugging it in, use these steps to force the driver update:

You plug in the Benss reader, but Windows shows a yellow exclamation mark.

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Benss Fingerprint Reader Driver Extra Quality Jun 2026

Some Benss readers are not Windows Hello compatible. If the option is grayed out, your device may only work with proprietary software like Benss Attendance Manager.

The new driver reset calibration data. Fix: Re-enroll your fingerprints via Settings > Accounts > Sign-in options > Windows Hello Fingerprint. Some Benss readers are not Windows Hello compatible

If your device isn't being recognized after plugging it in, use these steps to force the driver update: Sign-in options &gt

You plug in the Benss reader, but Windows shows a yellow exclamation mark.

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