A: Windows is misidentifying the FTDI chip. Go to Device Manager > disable the "HID-compliant mouse" that appears when you plug in the dongle, then manually force the FTDI COM port driver.
: While modern setups (v1.1437) claim compatibility with Windows 7 through 11 , many legacy versions of the hardware recommend Windows XP for optimal stability. setool box driver
Ensure you have installed the e-gate driver . Check Device Manager under "Smart card readers" to ensure it’s listed correctly. "Device Descriptor Request Failed" This usually points to a hardware issue or a bad USB cable. A: Windows is misidentifying the FTDI chip