If the agent is already installed but not checking in, the file is likely already on the endpoint. Try running this command on the offline machine:
For a device exception to work perfectly, the Vendor, Model, and Serial ID must typically be exact matches. Exclude USB Storage, Mobile Device and others trend micro listdeviceinfo.exe download
. It does not require a formal installation; it runs as a portable scanner. View the Results If the agent is already installed but not
A browser window will open displaying the required Vendor , Model , and Serial ID . You must use these exact values in your Trend Micro management console to ensure exclusions work correctly. Key Technical Specs Supported OS trend micro listdeviceinfo.exe download
: The file is typically located on your server at \PCCSRV\Admin\Utility\ListDeviceInfo .