Many high-volume users install an "External Waste Ink Bottle" by rerouting the waste tube. This prevents the pads from ever getting soaked again. Troubleshooting Common Reset Issues
Check the boxes for and Platen pad counter . Click Check to see the current usage percentage. Check the boxes again and click Initialize . Turn the printer off when prompted, then turn it back on. ⚠️ Important Hardware Note Resetting the software does not clean the physical pads.
To reset the counter, you need a service utility. There are two primary methods: