Symantec Endpoint Protection Manager Reset Admin Password [2021] Jun 2026
: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
| Error Message | Solution | |---------------|----------| | Unable to connect to database | SEPM services might not be fully stopped. Verify in Task Manager that no java.exe or dbsrv* processes linger. | | RecoveryUtil.bat opens and closes instantly | Run from an manually, not by double-clicking. | | Authentication failed after reset | Clear your browser cache if using the web console. Also verify keyboard layout (Caps Lock, Num Lock). | | User 'admin' does not exist | Your internal admin account might have been renamed for security. Use sem5user or another name. List users via SQL: SELECT USER_NAME FROM USER_LIST . | symantec endpoint protection manager reset admin password
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